Evan Agostini / Invision/AP 1 / 15
Evan Agostini / Invision/AP 1 / 15

Madonna's representative has dismissed rumors of diva demands at the Toronto International Film Festival after the superstar's security guards reportedly ordered volunteers to turn away as she walked past.

RELATED: Toronto Film Festival

The Material Girl attended the annual movie showcase in Canada earlier this week to screen and promote her new directorial project, "W.E."

Backstage, Madonna made eight volunteers turn their faces to the wall as she passed so she could walk undisturbed, The Globe and Mail newspaper of Toronto reported Monday, based on what a volunteer said.

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Jennifer Bell, vice president of communications at the festival, spoke out to defend the employees, saying, "Of course, it flies in the face of what we stand for as an organization. Our volunteers are the heart and soul of the festival. They keep it running on all cylinders."

However, Madonna's longtime rep, Liz Rosenberg, insists the star didn't dish out the instruction and is baffled as to who would have made such a demand.

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In a statement, she says, "Neither Madonna nor her security ever gave instructions for the volunteers to turn away from Madonna. In fact, she was so impressed with the volunteers that she publicly thanked them from the stage for their hard work before the premiere of her film last night which earned a standing ovation. ..."I don't know how it happened or where it came from. I still haven't found out who did it but Madonna didn't do it. We are still trying to figure out who and why anyone would ask the volunteers to turn away from Madonna. She has never and would never ask anyone to do that ever."